Help

The LMS account

  1. I haven't received an activation email.
    Register with the same e-mail data. We will send activation email again.
    Check spam folders. Otherwise please e-mail us.
  2. Do I have to delete old SMS messages or Call data to recevie the new one?
    You don't need to delete any data manually. Older messages will be deleted automatically when new one came.
  3. Do I have to pay for the account.
    No, it is free. You are limited to your account settings.
    Compare free and paid subscriptions.
  4. I have installed application and I not seeing data...
    You will see the data when the new one occurs. Application does not send data from the time before installing. Sometimes the device needs to be rebooted. Application starts automatically.
  5. My phone is displayed as "Idle" or "Inactive". Why?
    It means, that there was no data received from that phone for more than one hour. Check if the phone is switched on, or if application is still installed and there is an Internet connection on the phone.
  6. I can't see the phone location
    Please enable "Location services" (at least "Use wireless networks") on your Phone Settings to see actual phone location.
  7. Sometimes system displays inaccurate phone location...
    When the phone is in a house or in any building it can't get data from GPS satellites. Then the location depends on GSM and Network Location Providers. Although GPS is most accurate (about 10 meters), it only works outdoors, so indoor system determines user location using cell tower or Wi-Fi signal and the accurate is more then 100 meters (depends on signal strength).


Using Android application

  1. Do I have to install it on the person's phone?
    Yes, if you have to track someones phone, you have to install Let Me Spy appliaction on that phone. Monitoring the activity takes place on website: http://www.letmespy.com.
  2. Is it invisible app?
    It could be. You can choose to hide application launch icon on main window.
  3. It is listed on "My App List" on Google Play, and shows new updates...
    You can install LMS app outside of Google Play:
    1. Go to Settings, scroll down to Security, and select Unknown sources. Selecting this option will allow you to install apps outside of the Google Play store
    2. Download an application from our website - Download APK
    3. Run downloaded APK file. You can find it on Your Downloads.
    Please check for application updates manually.
  4. How to run hidden application?
    If your application is set as hidden you can simple run it by typing 123456# and pressing call button.
  5. I have no new tracking data for a long time...
    If your phone doesn't have internet connection, report will be sent when the internet connection appears.
  6. Why user is not able to update/uninstall the program?
    Before uninstalling and updating the application user needs to restore displayed program icons. "hidding option" can not be enabled.
  7. Does customer need to physically have the mobile phone on which Let Me Spy will be activated?
    Yes, user needs to install free program. After starting the program, register and log in with the existing account (or create new one). It will take a few seconds.